All Deliveries are made by Furniture Truck.
Delivery time frame, all express range furniture is delivered from existing stock in 3-5 working days. If the item you have chosen is custom made or back orderable we will ring and advise a delivery date.
Delivery area must be clean and cleared prior to the truck arriving.
Unless otherwise organised all furniture is delivered assembled.
Some items can be delivered flat pack and assembled onsite however charges may apply – please enquire with our sales team.
It is important that allowances are made for large pieces of furniture e.g. access via stairways, doors & lifts, before delivery. All goods that require disassembly due to restrictive access will be charged at $95.00 per hour in addition to delivery fee.
Our professional delivery team are not computer technicians or electricians and under no circumstances will we touch existing electronics or wiring. We will not drill into walls for any reason.
As indicated in our delivery terms and conditions delivery days given but no times. If you contact our office after 9.00 a.m. on the day of delivery we should be able to give you an idea of estimated time of arrival, time is not guaranteed. You may arrange for a call to your mobile phone 1 hour prior to delivery arrival, this is always subject to you being available to take the call.
Our Professional Drivers leave at approx 8.30 am and finish when all deliveries are made.
Unfortunately due to unforseen circumstances such as traffic holdups, parking problems and access issues, their arrival times cannot be guaranteed. If we are unable to deliver goods on scheduled day we will endeavour to redeliver within 2 working days.
The following may be helpful.
Once the goods are ready for collection our staff will contact you by phone
Goods may be collected from our Warehouse Front Dock at 466 West Botany Street Rockdale NSW 2216 between the following hours:
|Monday to Friday||9.30am – 12.30pm|
|2.00pm – 4.00pm|
No Claims will be accepted once you have collected the goods.
Account customers must provide a purchase order or instructions on Company Letterhead,
Signed by an authorised person before goods will be released. All accounts are 7 days only.
Please bring your Tax Invoice, Sales Order or Receipt when collecting goods on behalf of another person.
Don’t forget to bring your own packaging material e.g. blankets, ropes & ties.
Rockdale Office Furnishers will not be held responsible for any personal damage to you or your property while loading furniture.